Salesforce.com Certified Service Cloud Consultant
Salesforce.com Certified Sales Cloud Consultant exam is specially made for consultants, who have experience in working out solutions for customer-facing situations, by employing Service Cloud solutions. This program evaluates the capabilities in designing and deploying Service Cloud solutions to meet business needs and to deliver longstanding customer success.
Eligibility Criteria:
The candidates must possess experience in working with business problem solution process by means of Service Clouds. They should have experience in using Service Cloud functionalities. The preferred level of experience ranges from 2-5 years as a Senior Business Analyst. The following experiences are required mandatory:
- Project implementation
- Problem solving and analytical skills
- Industry specific Salesforce product line
- Cloud computing
- Database management
- Solution implementation and delivery
- Risk management
- Customer management
- Efficient business solutions
- Building maintainable solutions
- Best principle implementation for success in the long run
Exam Features:
1. Question Pattern: 60 Multiple Choice Questions
2. Time Frame: 105 Minutes
3. Minimum Pass Percentage: 68%
4. Condition: Should have completed Salesforce Certified Administrator exam
5. Registration Fee:
- First Appearance: $200
- Reappearance: $100
6. Language Choices:
- English
- Brazilian Portuguese
- French
- Spanish
- German
7. Exam Outline:
| SUBJECT | WEIGHTAGE |
|---|---|
| Case Management | 25% |
| Service Cloud Solution Design | 15% |
| Interaction Channels | 15% |
| Industry Knowledge | 15% |
| Knowledge Management | 11% |
| Integration and Data Management | 7% |
| Contact Centre Analytics | 7% |
| Implementation Strategies | 5% |
Certificate Maintenance:
To maintain the credential, it is required to complete release-based Salesforce Certified Administrator exam. For each of the new Salesforce products, three release exams will be conducted yearly. A maintenance fee of $100 is charged annually during the registration of every third release exam, to maintain the certificate current. It includes all the three new release exams and support study materials. An automated notification will reach the candidates during every new announcement.
